ResaleAI - Notice history

All systems operational

ResaleAI - Operational

100% - uptime
Apr 2019 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2019
May 2019
Jun 2019

Notice history

Jun 2019

No notices reported this month

May 2019

No notices reported this month

Apr 2019

Driver's License numbers are not being received and/or stored
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    This issue is no longer occurring and we are receiving and storing driver's license IDs as expected. Our investigation into the cause is ongoing.

  • Investigating
    Investigating

    We are currently investigating an issue where the driver's license id number is not being received and/or stored by our backend platform when a customer fills out their Sign To Sell mobile form. Only stores which have the "Require driver's licenses" option enabled under "Account Settings > Labs > Sign To Sell" are affected. This issue manifests itself when a team member clicks the "Verify ID" button during the Sign To Sell process, but no ID is displayed for verification.

Frequent 500 errors
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Some users reported receiving a 500 error on most/all pages. This was due to a regression introduced into the code that affects outdated RAI POS versions. We quickly identified the issue and have deployed a patch.

Issue affecting older versions of ResaleAI
  • Resolved
    Resolved

    This morning, a bug was introduced that impacted a users in the stores who were using outdated versions of ResaleAI POS. The issue has been resolved and all users are again able to use the service without issue. If you were impacted, please update your POS to the latest version.

Apr 2019 to Jun 2019

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