ResaleAI - Notice history

We are currently investigating an issue where the driver's license id number is not being received and/or stored by our backend platform when a customer fills out their Sign To Sell mobile form. Only stores which have the "Require driver's licenses" option enabled under "Account Settings > Labs > Sign To Sell" are affected. This issue manifests itself when a team member clicks the "Verify ID" button during the Sign To Sell process, but no ID is displayed for verification.

Some users reported receiving a 500 error on most/all pages. This was due to a regression introduced into the code that affects outdated RAI POS versions. We quickly identified the issue and have deployed a patch.

This morning, a bug was introduced that impacted a users in the stores who were using outdated versions of ResaleAI POS. The issue has been resolved and all users are again able to use the service without issue. If you were impacted, please update your POS to the latest version.

We are investigating

The scheduled auto-renewal of the certificate for one of ResaleAI's primary domains, "resaleai.com" failed. We are in communication with our certificate provider and are working to resolve the issue.

ResaleAI experienced a brief blip of increased response times. Systems have returned to normal. We are actively monitoring our systems while conducting a post mortem to identify what caused the degradation in service.

We are actively working on short-term and long-term solutions