ResaleAI - Notice history

All systems operational

ResaleAI - Operational

99% - uptime
Aug 2018 · 97.22%Sep · 100.0%Oct · 100.0%

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Aug 2018
Sep 2018
Oct 2018

Notice history

Oct 2018

Increase in rate of failed text messages
  • Resolved
    Resolved

    As of 2pm Central 10/12, we have put software in place to eliminate the problem of mobile carriers blocking our Sign to Sell texts.

  • Monitoring
    Monitoring

    We have changed the domain that is used in the link sent to customers. This should allow customers using AT&T to receive the check-in link.

  • Identified
    Identified

    Some text messages are being blocked by the customers cell phone provider. This is limited to some providers and only texts to initiate buys through Sign To Sell

Sep 2018

Scheduled database upgrade
  • Completed
    September 20, 2018 at 10:00 AM
    Completed
    September 20, 2018 at 10:00 AM

    The scheduled maintenance has been completed.

  • Update
    September 20, 2018 at 9:57 AM
    In progress
    September 20, 2018 at 9:57 AM

    The database upgrade and cutover is complete.

  • In progress
    September 20, 2018 at 5:00 AM
    In progress
    September 20, 2018 at 5:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    September 19, 2018 at 10:01 PM
    Planned
    September 19, 2018 at 10:01 PM

    We are migrating to a much more robust database system. ResaleAI will be completely unavailable for some or all of the maintenance window.

Aug 2018

Degraded service on August 20
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have made adjustments after system issues yesterday and are closely monitoring system performance today.

  • Investigating
    Investigating

    Some customers are experiencing service interruption. We are investigating.

  • Monitoring
    Monitoring

    A fix was implemented overnight and we are monitoring the situation.

  • Investigating
    Investigating

    We are experiencing degraded service. We are working to understand and resolve the issue.

Sign to Sell texting problem
  • Resolved
    Resolved

    This issue is resolved. All systems are operational

  • Monitoring
    Monitoring

    We have implemented a workaround to the Sign to Sell texting problem, and everything appears to be operating normally. We continue to monitor the situation.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    Some stores have reported that they not able to text customers through Sign to Sell. These stores report that they CAN text customers from the texting screen. We suggest signing customers in manually using the "Create Customer" option until the issue is resolved.

Aug 2018 to Oct 2018

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