ResaleAI - Notice history

This should have been marked as resolved on February 27th.

We have performed a system rollback to a known working state and will continue to monitor the issue.

System problems have returned. We have taken the system down for 10 min for maintenance. We will update you here when the system is operable.

ResaleAI seems to be operating normally now.

We are working to resolve service issues. There will now be a 10 minute downtime while we refresh some components.

The database maintenance was executed without any problems. ResaleAI is now available again.

This incident has been resolved.

At 1:36pm CST, we received a notification informing us that ResaleAI was swapping over to the high-availability backup that we have in place in case of a database failure. At 1:37pm CST, we received a notification that the primary database was no longer responding and that this was likely due to a network error. At 1:39pm CST, we received a notification that the change to the database had been completed and that ResaleAI was restarting. At 1:40pm CST, we received a notification that the production database was back online. We are still working through the details and performing tests, but at this time we seem to be back to normal.