ResaleAI - Notice history

All systems operational

ResaleAI - Operational

98% - uptime
Jun 2020 · 95.48%Jul · 99.64%Aug · 100.0%

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Jun 2020
Jul 2020
Aug 2020

Notice history

Aug 2020

Trouble logging in on POS
  • Resolved
    Resolved

    Several stores reported issues logging in to ResaleAI POS this morning. The issue has been resolved. If you are still experiencing this issue, close and reopen ResaleAI POS and you will be able to log in.

Sign To Sell text messages getting blocked by carriers
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring

    We have identified the issue and have updated our systems to respond to Sprint's erroneous spam blocking. We are monitoring the situation.

  • Identified
    Identified

    This problem is limited to customer mobile phones using Sprint Spectrum networks. We are working on a solution. Customers may not know what network they are using even if they know what carrier they are paying, so asking customers about their carrier may only cause confusion.

  • Investigating
    Investigating

    We are investigating a report that Sign To Sell text messages are being blocked.

Jul 2020

Reports of service interruption
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Service has been restored and we are monitoring systems.

  • Investigating
    Investigating

    We are investigating an apparent service interruption

Jun 2020

Reports of service interruption
  • Resolved
    Resolved

    All systems are not operational.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are investigating reports of service interruption

Reports of system slowness
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    All systems seem to be operational. We are monitoring the performance

  • Update
    Update

    We have found a serious outage and are working to identify the problem

  • Investigating
    Investigating

    We are currently investigating this issue.

We have received reports that some stores cannot log into RAI
  • Resolved
    Resolved

    This incident has been resolved. All systems are operating normally.

  • Monitoring
    Monitoring

    RAI and all systems appear to be operational now. We are continuing to monitor the situation.

  • Investigating
    Investigating

    We are investigating

Partial outage
  • Resolved
    Resolved

    This incident has been resolved

  • Monitoring
    Monitoring

    The problem has been resolved. We are monitoring systems to be sure there is no recurrence.

  • Investigating
    Investigating

    We see that some users are experiencing outages. We are investigating

Planned outage for database maintenance
  • Completed
    June 07, 2020 at 11:00 AM
    Completed
    June 07, 2020 at 11:00 AM

    The scheduled maintenance has been completed.

  • Update
    June 07, 2020 at 10:06 AM
    In progress
    June 07, 2020 at 10:06 AM

    The database migration has been completed and data integrity checks have passed. At 4:45AM CST we restored access to an internal test instance of the application and verified that systems we working as intended. At 4:50AM CST we reconfigured all applications to talk to the new database cluster and removed access credentials for the old cluster. At that time, all applications were taken out of Maintenance Mode and became available for use. As expected, hundreds of point of sale systems reconnected within minutes.

  • Update
    June 07, 2020 at 6:04 AM
    In progress
    June 07, 2020 at 6:04 AM

    All ResaleAI applications are now being put into maintenance mode and will not be available until the database migration is complete.

  • In progress
    June 07, 2020 at 6:00 AM
    In progress
    June 07, 2020 at 6:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    June 04, 2020 at 6:31 PM
    Planned
    June 04, 2020 at 6:31 PM

    We will be migrating our database cluster to a larger and faster set of servers.

Jun 2020 to Aug 2020

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