ResaleAI - Notice history

All systems operational

ResaleAI - Operational

96.99% uptime
May 2021 · 91.97%Jun · 99.16%Jul · 100.0%

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May 2021
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Notice history

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Jul 2021

Internet outages
Resolved30 minutes
  • ResolvedUTC

    This issue appears to be resolved. No impact to ResaleAI.

  • InvestigatingUTC

    There appears to be a large-scale issue with internet service providers this morning affecting many businesses and websites. We have not detected any impact to ResaleAI, and it should be functioning normally for you in the stores. But our team has a reduced capacity to access some internal tools.

Reports of issues with beta
ResolvedDegraded performance18 minutes
  • ResolvedUTC

    We believe this issue is resolving. There was a wider issue with our cloud platform, Heroku, that affected other applications as well (https://status.heroku.com/incidents/2299). We will continue to monitor performance. It should help to close and re-open ResaleAI to refresh.

  • InvestigatingUTC

    We have received a few reports of a possible issue loading the beta version of ResaleAI and our team is currently investigating.

Jun 2021

Reports of increased errors
ResolvedPartial outage20 hours 5 minutes
  • ResolvedUTC

    We believe this issue is resolved. We made large changes last night that should help stabilize performance, and are continuing to monitor today. Keep an eye out for an email later today with more information from our team about recent issues.

  • UpdateUTC

    We are continuing to investigate this issue.

  • InvestigatingUTC

    We have seen elevated error rates, which may cause intermittent disruptions. It appears to primarily affect the original version of ResaleAI and the DRS integration. Our team is currently investigating the cause of the issue.

Reports of increased errors
ResolvedDegraded performance166 hours 16 minutes
  • ResolvedUTC

    This incident was resolved on 6/18/21

  • MonitoringUTC

    We have seen intermittent periods today where some stores have difficulty connecting with the beta version of ResaleAI. We are working to identify the cause and fully resolve the issue. If you see slow performance, it may help to close and re-open ResaleAI to refresh, as it is likely a blip that will resolve within a few minutes. Thank you for your patience as we troubleshoot.

Reports of increased errors
ResolvedDegraded performance24 hours 14 minutes
  • ResolvedUTC

    We believe this is resolved as of Tuesday afternoon 6/15

  • MonitoringUTC

    There was a 10 minute period earlier where many stores could not connect. Performance should generally be back to normal now, but we are seeing intermittent periods where some stores have difficulty connecting with the beta version of ResaleAI. We are continuing to look into this. Thank you for your patience as we investigate. If you experience an issue, it may help to close and re-open ResaleAI to refresh.

Reports of service interruption
ResolvedDegraded performance47 minutes
  • ResolvedUTC

    This incident has resolved.

  • MonitoringUTC

    We believe the issue should be resolved, but are continuing to monitor performance

  • InvestigatingUTC

    We have heard reports of intermittent disruptions of service, and our team is currently investigating the cause of the issue. Closing and re-opening the app to refresh may help, as it has seemed to be a brief blip, but we are continuing to monitor.

Reports of service interruption
Resolved21 hours 3 minutes
  • ResolvedUTC

    We believe this incident is fully resolved.

  • MonitoringUTC

    We believe performance should be returned to normal as of 12:40 pm central. Our team is continuing to monitor.

  • InvestigatingUTC

    We are currently investigating this issue.

May 2021

MAY31
Planned system maintenance
CompletedMaintenance4 hours
  • CompletedMay 31, 2021 at 9:00 AMUTC

    The scheduled maintenance has been completed.

  • In progressMay 31, 2021 at 5:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • PlannedMay 27, 2021 at 5:40 PMUTC

    We will be offline to perform system maintenance and upgrades to address the recent capacity challenges.

We have received reports of increased errors
Resolved84 hours 13 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are currently investigating this issue.

Reports of service interruption
Resolved44 hours 49 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We are continuing to monitor for any further issues.

  • MonitoringUTC

    Performance should be returning to normal. We are continuing to monitor.

  • InvestigatingUTC

    We have gotten reports that users have had slow performance or are unable to load certain pages of ResaleAI. We are investigating the problem now.

Reports of service interruption
ResolvedDegraded performance18 hours 22 minutes
  • ResolvedUTC

    All systems have returned to normal operation.

  • UpdateUTC

    We have added additional servers to our system while we sort through any remaining issues. We anticipate stores will be able to operate normally going forward.

  • UpdateUTC

    We are continuing to see intermittent issues that may cause slow performance for some stores. Our team is still actively troubleshooting. It may help to refresh periodically by closing the app and opening it again (Note - if nothing happens when you try to re-open, please try minimizing everything else open on-screen. There may be a popup asking if you want to use the newer beta version, requiring you to choose yes or no, which can get hidden behind other open apps like DRS.) Another option in the interim is going to app2.resaleai.com in a browser. You can't fully check in a new buy, but you can text customers, complete buys, manage backstock, and access other functionality. We will continue to update here once we have more information, and are working to resolve the issues as soon as possible.

  • MonitoringUTC

    Performance should be returning to normal. We are continuing to monitor.

  • InvestigatingUTC

    We have gotten reports that users have had slow performance or are unable to load certain pages of ResaleAI. We are investigating the problem now.

RAI interruption of service
ResolvedMajor outage9 hours 20 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    RAI is functioning normally. We continue to monitor performance.

  • MonitoringUTC

    RAI is functioning again. We are continuing to monitor the situation.

  • InvestigatingUTC

    We are again experiencing a major outage. We are working to restore service.

  • IdentifiedUTC

    RAI is functioning, although service is somewhat degraded. We are continuing to work on the problem.

  • InvestigatingUTC

    RAI is experiencing a major outage. We are working with our service providers to restore service

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