ResaleAI - Notice history

Experiencing partially degraded performance

ResaleAI - Operational

100% - uptime
Jul 2025 · 99.99%Aug · 100.0%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025

Notice history

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Sep 2025

Increased errors - Monitoring
  • Resolved
    UTC
    Resolved
    We believe the issue is resolved, and our team is continuing to monitor. Please close the ResaleAI app and open it again now to refresh, and it should work normally. If you have any further issues, please email support@resaleai.com
  • Monitoring
    UTC
    Monitoring
    We've heard a few reports that the ResaleAI app was slow to load. We suspect it was a brief blip for a few minutes, and it should be working normally again now. But our team is continuing to investigate. If you are having an issue accessing ResaleAI, please fully close and reopen the app again now - if it persists after a refresh, please send us a live chat!
Texting
  • Resolved
    UTC
    Resolved

    This issue was resolved by our service provider, and texting within ResaleAI should be working normally. If you continue to see any issues, please let us know.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Aug 2025

No notices reported this month

Jul 2025

Reports of slow performance
  • Resolved
    UTC
    Resolved
    This issue is resolved.
  • Monitoring
    UTC
    Monitoring
    We have pushed a release for the recent slow performance. Stores should be seeing functionality return now! You may need to close and reopen the ResaleAI application for this to take effect.
  • Identified
    UTC
    Identified
    An associated service provider encountered a configuration error that has directly impacted ResaleAI performance. Now that we have identified the cause we are moving forward with a solution and will update the status page again once it is resolved.
  • Investigating
    UTC
    Investigating
    We have heard reports from some stores that the ResaleAI POS app lagging or not launching right away, and our team is investigating now. We apologize for the disruption and will post as soon as we have an update.
Report of increased errors
  • Resolved
    UTC
    Resolved
    This issue should now be resolved. If it persists, you may need to fully close ResaleAI and reopen it: - Look for the small “AI” icon in the very bottom right corner of the POS computer - Click that “AI” icon, then click “Exit” - Restart the ResaleAI app If that does not work, please send our team a live chat or email support@resaleai.com and we can assist
  • Investigating
    UTC
    Investigating
    We have heard reports of increased errors using ResaleAI POS, and our team is actively investigating now. We will post here as soon as we have an update.

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