ResaleAI - Notice history

All systems operational

ResaleAI - Operational

100% - uptime
Mar 2024 · 99.91%Apr · 100.0%May · 99.97%

Previous page

Next page

Mar 2024
Apr 2024
May 2024

Notice history

May 2024

ResaleAI showing a white screen
  • Resolved
    Resolved

    This issue is now resolved. If you continue to have trouble, please close the ResaleAI POS app and open it again to refresh.

    If that doesn't resolve it, please reach out and our support team can help!

  • Investigating
    Investigating

    We have heard reports that ResaleAI is stuck on a white screen for some stores. Our team is currently investigating. We will post again as soon as we have an update.

    In the interim, team.resaleai.com will work normally in a browser to text customers or contact support. Thank you for your patience as we work to get this resolved!

Issue with buy check-in
  • Resolved
    Resolved

    This issue is resolved. Our team has continued to monitor this afternoon, and have not heard further reports of issues.

  • Monitoring
    Monitoring

    We have made a change, and this should be resolved. You may need to fully close the ResaleAI POS app once more, and reopen the app to refresh now.

    If you see anything else unusual, please contact out support team by sending a live chat at help.resaleai.com. Our team will continue to monitor.

  • Investigating
    Investigating

    We have heard additional reports of an error when checking in buys. It seems to affect buys created for brand new customers. Our team is investigating now, and we will post here as soon as we have an update. Thank you for your patience as we work to get this fully resolved.

  • Resolved
    Resolved
    We have identified an issue with buy check-in that may affect some stores. This issue should now be resolved. You may need to close the ResaleAI app and open it again to refresh. If you continue to have any to have any trouble after refreshing, please reach out to our support team!

Apr 2024

No notices reported this month

Mar 2024

Testing notifications
  • Resolved
    Resolved
    This test is complete
  • Monitoring
    Monitoring
    We are testing a new way to send status updates! Thanks for using ResaleAI :)
Day Close Emails Not Sending
  • Resolved
    Resolved

    We have identified and resolved the issue that caused Day Close Emails to not send. Emails from yesterday have begun sending. Emails from today may be a little delayed, but will be received tonight.

Service interruption - Login issue
  • Resolved
    Resolved

    This issue has been resolved. Please close and re-open the ResaleAI app to refresh, and it should be working normally now. Thank you for your patience, and we apologize for the disruption. If you have any further issues, please send our team a live chat and we can assist.

  • Identified
    Identified

    There is an issue logging in to ResaleAI both at a POS computer and on mobile/desktop. Our team has identified the root cause of the issue and is actively working to restore service. Thank you for your patience as we work to fix it. We will post here as soon as there are updates.

Mar 2024 to May 2024

Next