Notice history

Aug 2018

Sep 2018

Oct 2018

Degraded performance

Operational

Resolved
October 12, 2018 at 7:30 PMUTC
Resolved
October 12, 2018 at 7:30 PMUTC
As of 2pm Central 10/12, we have put software in place to eliminate the problem of mobile carriers blocking our Sign to Sell texts.
Monitoring
October 06, 2018 at 6:04 PMUTC
Monitoring
October 06, 2018 at 6:04 PMUTC
We have changed the domain that is used in the link sent to customers. This should allow customers using AT&T to receive the check-in link.
Identified
October 06, 2018 at 5:27 PMUTC
Identified
October 06, 2018 at 5:27 PMUTC
Some text messages are being blocked by the customers cell phone provider. This is limited to some providers and only texts to initiate buys through Sign To Sell

Completed
September 20, 2018 at 10:00 AMUTC
Completed
September 20, 2018 at 10:00 AMUTC
The scheduled maintenance has been completed.
Update
September 20, 2018 at 9:57 AMUTC
Update
September 20, 2018 at 9:57 AMUTC
The database upgrade and cutover is complete.
In progress
September 20, 2018 at 5:00 AMUTC
In progress
September 20, 2018 at 5:00 AMUTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Planned
September 19, 2018 at 10:01 PMUTC
Planned
September 19, 2018 at 10:01 PMUTC
We are migrating to a much more robust database system. ResaleAI will be completely unavailable for some or all of the maintenance window.

Resolved
August 23, 2018 at 4:01 PMUTC
Resolved
August 23, 2018 at 4:01 PMUTC
This incident has been resolved.
Monitoring
August 22, 2018 at 12:43 PMUTC
Monitoring
August 22, 2018 at 12:43 PMUTC
We have made adjustments after system issues yesterday and are closely monitoring system performance today.
Investigating
August 21, 2018 at 7:14 PMUTC
Investigating
August 21, 2018 at 7:14 PMUTC
Some customers are experiencing service interruption. We are investigating.
Monitoring
August 21, 2018 at 4:13 PMUTC
Monitoring
August 21, 2018 at 4:13 PMUTC
A fix was implemented overnight and we are monitoring the situation.
Investigating
August 20, 2018 at 7:09 PMUTC
Investigating
August 20, 2018 at 7:09 PMUTC
We are experiencing degraded service. We are working to understand and resolve the issue.

Resolved
August 09, 2018 at 5:20 PMUTC
Resolved
August 09, 2018 at 5:20 PMUTC
This issue is resolved. All systems are operational
Monitoring
August 07, 2018 at 3:12 PMUTC
Monitoring
August 07, 2018 at 3:12 PMUTC
We have implemented a workaround to the Sign to Sell texting problem, and everything appears to be operating normally. We continue to monitor the situation.
Update
August 07, 2018 at 3:11 PMUTC
Update
August 07, 2018 at 3:11 PMUTC
We are continuing to investigate this issue.
Investigating
August 07, 2018 at 3:09 PMUTC
Investigating
August 07, 2018 at 3:09 PMUTC
Some stores have reported that they not able to text customers through Sign to Sell. These stores report that they CAN text customers from the texting screen. We suggest signing customers in manually using the "Create Customer" option until the issue is resolved.

Aug 2018 to Oct 2018

ResaleAI - Notice history