Increase in rate of failed text messages

Resolved

Degraded performance

Started almost 8 years agoOctober 06, 2018Lasted 6 days5:27 PMOctober 12, 20187:30 PMUTC

Affected

ResaleAI

Updates

Resolved
October 12, 2018 at 7:30 PMUTC
Resolved
October 12, 2018 at 7:30 PMUTC
As of 2pm Central 10/12, we have put software in place to eliminate the problem of mobile carriers blocking our Sign to Sell texts.
Monitoring
October 06, 2018 at 6:04 PMUTC
Monitoring
October 06, 2018 at 6:04 PMUTC
We have changed the domain that is used in the link sent to customers. This should allow customers using AT&T to receive the check-in link.
Identified
October 06, 2018 at 5:27 PMUTC
Identified
October 06, 2018 at 5:27 PMUTC
Some text messages are being blocked by the customers cell phone provider. This is limited to some providers and only texts to initiate buys through Sign To Sell

ResaleAI - Increase in rate of failed text messages – Incident details