ResaleAI - Increase in rate of failed text messages – Incident details

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America experiencing degraded performance

Increase in rate of failed text messages

Resolved
Degraded performance
Started almost 8 years agoLasted 6 days

Affected

ResaleAI

Degraded performance from 5:27 PM to 7:30 PM

Updates
  • Resolved
    UTC
    Resolved

    As of 2pm Central 10/12, we have put software in place to eliminate the problem of mobile carriers blocking our Sign to Sell texts.

  • Monitoring
    UTC
    Monitoring

    We have changed the domain that is used in the link sent to customers. This should allow customers using AT&T to receive the check-in link.

  • Identified
    UTC
    Identified

    Some text messages are being blocked by the customers cell phone provider. This is limited to some providers and only texts to initiate buys through Sign To Sell