ResaleAI - Notice history

This issue should now be resolved for all users. If you continue to see an issue logging on in the beta version of ResaleAI, please close and re-open to refresh. If it persists, please contact our team ans we can assist.

This incident has been resolved, and the app should be working normally for all users. Thank you for your patience as we have worked to troubleshoot. If you continue to see an issue, please close and re-open ResaleAI once more, and contact our team for further assistance.

We believe errors are resolving now for most users. If you are experiencing an issue, please close and open ResaleAI again now. If problems persist after you refresh, please email support@resaleai.com or send us a live chat so we can assist. Our team is continuing to closely monitor.

The issues are specific to the buy page, and all other aspects of ResaleAI should be working normally. Users may experience difficulty checking in a new buy or managing buys. In the interim, a buy can be created manually within DRS, and text messages can be sent to customers within ResaleAI on the Texting page rather than from the Buy page. The Texting page is the menu icon that looks like messages/speech bubbles. Our team is troubleshooting now. Thank you for your patience as we work to resolve this as quickly as possible.

This incident has been resolved.

The app should be functioning normally now for all users. If you are still experiencing issues, please close and re-open ResaleAI to refresh the app. We are continuing to monitor.

All stores should now be able to use ResaleAI normally. If you are still experiencing issues, please close and re-open the app to refresh, and it should be resolved. If the issue persists, please send us a live chat so we can assist. This issue was due to a wider outage with one of the cloud platforms we rely on, which was out of our control and affected other applications as well. We will be continuing to monitor closely.

Heroku has confirmed an issue and have begun recovery. We are seeing an increase in application usage and are continuing to monitor the situation.

We have confirmed that there is a service interruption likely affecting all stores. Early indications are that this is an issue with one of our upstream providers (Heroku). Other technology companies are also experiencing similar issues, but Heroku has not yet provided any updates. We will continue to provide updates here as the situation develops.