Notice history

Several stores reported issues logging in to ResaleAI POS this morning. The issue has been resolved. If you are still experiencing this issue, close and reopen ResaleAI POS and you will be able to log in.
August 13, 2020 at 1:29 PMUTC

ResolvedAugust 08, 2020 at 4:30 PMUTC
This issue has been resolved.
MonitoringAugust 08, 2020 at 3:17 PMUTC
We have identified the issue and have updated our systems to respond to Sprint's erroneous spam blocking. We are monitoring the situation.
IdentifiedAugust 08, 2020 at 2:51 PMUTC
This problem is limited to customer mobile phones using Sprint Spectrum networks. We are working on a solution. Customers may not know what network they are using even if they know what carrier they are paying, so asking customers about their carrier may only cause confusion.
InvestigatingAugust 08, 2020 at 2:36 PMUTC
We are investigating a report that Sign To Sell text messages are being blocked.

ResolvedJuly 17, 2020 at 3:54 AMUTC
This incident has been resolved.
MonitoringJuly 16, 2020 at 7:27 PMUTC
Service has been restored and we are monitoring systems.
InvestigatingJuly 16, 2020 at 7:03 PMUTC
We are investigating an apparent service interruption

ResolvedJune 29, 2020 at 5:25 PMUTC
All systems are not operational.
UpdateJune 29, 2020 at 5:25 PMUTC
We are continuing to investigate this issue.
InvestigatingJune 29, 2020 at 5:07 PMUTC
We are investigating reports of service interruption

ResolvedJune 29, 2020 at 5:05 PMUTC
This incident has been resolved.
MonitoringJune 25, 2020 at 9:51 PMUTC
All systems seem to be operational. We are monitoring the performance
UpdateJune 25, 2020 at 5:24 PMUTC
We have found a serious outage and are working to identify the problem
InvestigatingJune 25, 2020 at 5:22 PMUTC
We are currently investigating this issue.

ResolvedJune 25, 2020 at 4:35 PMUTC
This incident has been resolved. All systems are operating normally.
MonitoringJune 25, 2020 at 3:56 PMUTC
RAI and all systems appear to be operational now. We are continuing to monitor the situation.
InvestigatingJune 25, 2020 at 3:27 PMUTC
We are investigating

ResolvedJune 12, 2020 at 12:02 PMUTC
This incident has been resolved
MonitoringJune 12, 2020 at 12:56 AMUTC
The problem has been resolved. We are monitoring systems to be sure there is no recurrence.
InvestigatingJune 12, 2020 at 12:41 AMUTC
We see that some users are experiencing outages. We are investigating

CompletedJune 07, 2020 at 11:00 AMUTC
The scheduled maintenance has been completed.
UpdateJune 07, 2020 at 10:06 AMUTC
The database migration has been completed and data integrity checks have passed. At 4:45AM CST we restored access to an internal test instance of the application and verified that systems we working as intended. At 4:50AM CST we reconfigured all applications to talk to the new database cluster and removed access credentials for the old cluster. At that time, all applications were taken out of Maintenance Mode and became available for use. As expected, hundreds of point of sale systems reconnected within minutes.
UpdateJune 07, 2020 at 6:04 AMUTC
All ResaleAI applications are now being put into maintenance mode and will not be available until the database migration is complete.
In progressJune 07, 2020 at 6:00 AMUTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
PlannedJune 04, 2020 at 6:31 PMUTC
We will be migrating our database cluster to a larger and faster set of servers.

ResaleAI - Notice history