ResaleAI - Notice history

All systems operational

ResaleAI - Operational

99.90% uptime
May 2023 · 100.0%Jun · 99.70%Jul · 100.0%

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Jul 2023

Application Loading
Resolved578 hours 34 minutes
  • ResolvedUTC

    The root cause of this has been identified and fixed.

  • MonitoringUTC

    Our developers have identified the recent bug preventing the application from logging in. Your application may be automatically logged out to refresh. If you see an error message in ResaleAI that says "Failed to log in" with a button to "Retry", please try these steps: - Right-click anywhere along the very top bar of the ResaleAI app, which will open a menu - Click "Beta test mode" there. The program will refresh, and you may see the error once more. Click the "Retry" button one more time, and it should load normally! Our team is in the process of resolving this fully, so we prevent it from happening in the future. But once you take these steps at a particular computer, you should never see that error again at that computer. If you have trouble, please send our team a live chat or email support@resaleai.com and we can assist! Thanks! ResaleAI Team

Application Login Error
Resolved

  • Our developers have identified the recent bug preventing the application from logging in. Your application may be automatically logged out to refresh. If you receive "failed login: retry: error," please right-click the top bar of the application and select "beta test mode." The program will refresh, and the error will appear again. Please hit "retry" again after this instance and it should load. Thanks! ResaleAI Team

    UTC
Texting
ResolvedDegraded performance6 hours 34 minutes
  • ResolvedUTC

    This issue with text message delivery has been resolved. There were a few moments yesterday and this morning when job queues caused some texts to be delayed or appear not to send. Our team is monitoring to ensure this doesn't continue to happen, and text messages are going through normally. If you encounter any unusual issues with text messages, please send our team a live chat and we will investigate!

  • InvestigatingUTC

    We have received reports of some stores' text messages not being received by customers. We are investigating now and will continue to provide updates as the situation develops.

Jun 2023

Issue with When I Work integration
ResolvedDegraded performance647 hours 54 minutes
  • ResolvedUTC

    All known issues with the When I Work automation should now be resolved. Clocking in and out and taking breaks should work normally going forward within the latest version of the ResaleAI app. If you continue to see any issues related to When I Work time punches, please make sure you have updated to the latest version of ResaleAI. (Learn more here: https://support.resaleai.com/hc/en-us/categories/13884788955661-Switching-to-the-latest-version ) And if you see any issues related to taking breaks, double-check that the Breaks feature is enabled within When I Work's settings. For any other questions, please email support@resaleai.com or send our team a live chat, and we can assist!

  • UpdateUTC

    We are aware of the issue with timeclocks for some stores, but have found that this is isolated to an older version of ResaleAI. Updating to the newest version allows for timeclock functionality to be utilized. To update your device, please open a web browser such as Chrome or Firefox and go to https://www.resaleai.com/get-started/ From there, click download, then follow the prompts on the application windows as they appear. You will want to do this at each POS so it can sync properly across devices. Additionally, if you'd like to review the features we're developing with this version, check out this webinar: https://www.youtube.com/watch?v=5PRy1KJLx2Y&t=96s

  • IdentifiedUTC

    We have identified an issue with the When I Work integration and our team is investigating now. We are working to isolate the root cause, and will post here once we have updates.

Partial outage due to service provider
ResolvedPartial outage7 hours 17 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    We've made a change that should help, if you've experienced issues. Please close and reopen the ResaleAI app once more now. (Note: You may not be able to reprint slips that failed before, but new buys should work normally) If you still encounter an issue, please let us know. We recommend updating to the newest version. To do that, go to: https://resaleai.com/get-started/ To see more about what's new in this update, go here: https://support.resaleai.com/hc/en-us/categories/13884788955661-Switching-to-the-latest-version

  • InvestigatingUTC

    Some users are not able to access ResaleAI due to a change made by one of our primary service providers, Heroku. This is affecting users on the older original version and beta version of ResaleAI, but not the latest version (team, v.23). Updating to the latest version will prevent any issues. See how here: https://resaleai.com/get-started/ We are taking steps to resolve the issue, and it should be working normally soon. We'll post further updates here.

May 2023

No notices reported this month

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