Notice history

Jun 2024

Jul 2024

Aug 2024

Degraded performance

Operational

No notices reported this month

Resolved
July 19, 2024 at 3:25 PM
Resolved
July 19, 2024 at 3:25 PM
This issue related to buy slips sometimes not printing should be resolved. If you experience an issue, please send a live chat to our team so we can assist.
Monitoring
July 18, 2024 at 7:06 PM
Monitoring
July 18, 2024 at 7:06 PM
Our team has identified the cause of the issue related to buy slip printing and is releasing a fix. We will continue to monitor.
Investigating
July 18, 2024 at 6:22 PM
Investigating
July 18, 2024 at 6:22 PM
We have heard reports of some buys not printing slips during customer sign-in. Our team is currently investigating. We are working to resolve this as quickly as possible, and will update here once we have identified the issue.

Resolved
July 17, 2024 at 6:09 PM
Resolved
July 17, 2024 at 6:09 PM
This issue is resolved. If you continue to see slow performance, close and re-open ResaleAI to refresh. If that does not resolve it, please send a live chat to our team for assistance.
Monitoring
July 17, 2024 at 4:56 PM
Monitoring
July 17, 2024 at 4:56 PM
The issue should be resolving, and performance is returning to normal. Our team is continuing to monitor. It may help to close and re-open the ResaleAI app if performance does not improve in a few minutes. If issues persist, please send a live chat for help.
Investigating
July 17, 2024 at 4:38 PM
Investigating
July 17, 2024 at 4:38 PM
We have heard reports of slower performance in the ResaleAI POS app, and our team is currently investigating. We are working to resolve this as quickly as possible, and will update here once we have identified the issue.

Completed
July 14, 2024 at 11:00 AM
Completed
July 14, 2024 at 11:00 AM
Maintenance has completed successfully
In progress
July 14, 2024 at 5:00 AM
In progress
July 14, 2024 at 5:00 AM
Maintenance is now in progress
Planned
July 14, 2024 at 5:00 AM
Planned
July 14, 2024 at 5:00 AM
We will be performing scheduled maintenance this Sunday (July 13th) from Midnight to 6:00 am Central time.
All ResaleAI services will be unavailable during these hours as we perform upgrades to our database cluster to ensure smooth and stable performance. Services will resume normally after the maintenance is complete.

Completed
July 07, 2024 at 10:45 AM
Completed
July 07, 2024 at 10:45 AM
Maintenance has completed successfully
In progress
July 07, 2024 at 4:45 AM
In progress
July 07, 2024 at 4:45 AM
Maintenance is now in progress
Planned
July 07, 2024 at 4:45 AM
Planned
July 07, 2024 at 4:45 AM
We are performing a planned maintenance of our systems to ensure optimal performance prior to the busy back-to-school season.
ResaleAI and all related services will be unavailable during this maintenance period.

Resolved
June 10, 2024 at 8:43 PM
Resolved
June 10, 2024 at 8:43 PM
This was a carrier issue, unrelated to ResaleAI. It appears to be resolved.
Monitoring
June 05, 2024 at 5:15 PM
Monitoring
June 05, 2024 at 5:15 PM
We've received scattered reports of some texts not sending for T-Mobile customers. This is the result of a carrier delivery delay for toll-free, short code and long code traffic towards T-Mobile for both SMS and MMS.

It is currently being investigated. Once resolved by the carrier, texts from ResaleAI will continue to process.

Jun 2024 to Aug 2024

ResaleAI - Notice history