ResaleAI - Notice history

Experiencing partially degraded performance

ResaleAI - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 99.63%

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Nov 2025
Dec 2025
Jan 2026

Notice history

Jan 2026

Error message - Resolved
  • Resolved
    UTC
    Resolved

    We heard some reports early this morning that stores saw an error message when trying to ResaleAI. This should now be resolved. You may need to restart the app:

    Click the small 'ai' icon in the bottom right corner of the computer (near the date and time) and choose "Exit" to fully close out. Then launch the app again. If you continue to have issues after restarting, please go to help.resaleai.com and send a chat, and we can help!

Major Outage
  • Resolved
    UTC
    Resolved

    Please fully close and reopen ResaleAI on ALL POS's to fix the issue :)

  • Identified
    UTC
    Identified

    Our team has identified the cause of the issue. There was a change made by our cloud provider that impacted our services. We are working with that provider to restore access as soon as possible.

    Thank you for your patience as we work to get things running as quickly as we can. Please continue to check status.resaleai.com for updates, and you can subscribe to get a notification as soon as things are resolved.

  • Investigating
    UTC
    Investigating

    We are experiencing an outage, and our team is investigating as soon as we can. We will post here as we have further updates.

Dec 2025

Backstock not loading properly
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    This issue should be resolved. You will see a popup that an update is available, please click "update" so it will refresh, and then backstock should load normally.
  • Identified
    UTC
    Identified
    We have heard reports this morning that the category and location dropdowns are not loading on the backstock page. We have identified the issue and have a fix in progress. This should be resolved very soon and we will provide an update as soon as it is resolved.

Nov 2025

No notices reported this month

Nov 2025 to Jan 2026

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