ResaleAI - Notice history

All systems operational

ResaleAI - Operational

99.74% uptime
Aug 2021 · 99.29%Sep · 99.95%Oct · 100.0%

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Aug 2021
Sep 2021
Oct 2021

Notice history

View current status

Oct 2021

No notices reported this month

Sep 2021

SEP13
Scheduled database maintenance
CompletedMaintenance8 hours 40 minutes
  • CompletedSeptember 13, 2021 at 12:40 PMUTC

    The scheduled maintenance was successful and is now complete. All systems are back online and working properly. It took a little longer than expected, but should not have impacted any store operations.

  • UpdateSeptember 13, 2021 at 12:29 PMUTC

    All systems are back online and we are monitoring to ensure all systems are working correctly.

  • UpdateSeptember 13, 2021 at 12:01 PMUTC

    The indexes have completed building. We are now running verification and testing and hope to be up shortly.

  • UpdateSeptember 13, 2021 at 11:04 AMUTC

    We are extending the service window an additional hour. The database migration has gone well, but we are still waiting for indexes to build before bringing systems back online.

  • In progressSeptember 13, 2021 at 4:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • PlannedSeptember 12, 2021 at 11:07 PMUTC

    ResaleAI will be down for scheduled maintenance so that we can perform upgrades to our database cluster. All ResaleAI services will be unavailable during this time.

Reports of increased errors
ResolvedPartial outage1 hour 13 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We believe performance has returned to normal (it may help to refresh the app). We are continuing to closely monitor.

  • InvestigatingUTC

    We have seen elevated error rates, which may cause intermittent disruptions. Our team is actively troubleshooting now.

Aug 2021

Reports of service interruption
Resolved25 hours 58 minutes
  • ResolvedUTC

    This issue has been resolved. The changes made last night have prevented the problem from returning.

  • MonitoringUTC

    The issue is currently resolved and system performance is back to normal. Our team is continuing to closely monitor.

  • InvestigatingUTC

    We saw this issue appear again and are actively investigating currently.

  • MonitoringUTC

    Systems are operational again. This was a brief blip for a few minutes - if you continue to see issues, closing and re-opening the app to refresh should help. We are closely monitoring performance. Our team will be implementing several changes tonight while the stores are closed to ensure a smooth weekend.

  • InvestigatingUTC

    We have received another report of disrupted service and are actively investigating now. This again appears to primarily affect the original version of ResaleAI.

  • MonitoringUTC

    The issue should now be resolved. A fix has been implemented, and systems have returned to normal. If you still see an issue, it may help to close and re-open ResaleAI again now to refresh. Our team is continuing to monitor performance.

  • IdentifiedUTC

    The issue has been identified and a fix is in progress.

  • InvestigatingUTC

    We have heard reports of a disruption in service, and our team is actively investigating. The issue appears to primarily affect the original version of ResaleAI more so than the beta version, but the beta version may still see slower performance as we troubleshoot.

Reports of increased errors
ResolvedPartial outage17 hours 38 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We are continuing to troubleshoot and monitor. Currently, performance should be restored. It is possible there may be another blip as we continue to investigate (it may help to close and re-open the app).

  • InvestigatingUTC

    We have seen elevated error rates, which may cause intermittent disruptions. It appears to primarily affect the original version of ResaleAI. Our team is actively troubleshooting now.

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