ResaleAI - Reports of service interruption – Incident details

All systems operational

Reports of service interruption

Resolved
Operational
Started about 5 years agoLasted 1 day

Affected

ResaleAI

Operational from 4:12 PM to 6:11 PM

Updates
  • Resolved
    UTC
    Resolved

    This issue has been resolved. The changes made last night have prevented the problem from returning.

  • Monitoring
    UTC
    Monitoring

    The issue is currently resolved and system performance is back to normal. Our team is continuing to closely monitor.

  • Investigating
    UTC
    Investigating

    We saw this issue appear again and are actively investigating currently.

  • Monitoring
    UTC
    Monitoring

    Systems are operational again. This was a brief blip for a few minutes - if you continue to see issues, closing and re-opening the app to refresh should help. We are closely monitoring performance. Our team will be implementing several changes tonight while the stores are closed to ensure a smooth weekend.

  • Investigating
    UTC
    Investigating

    We have received another report of disrupted service and are actively investigating now. This again appears to primarily affect the original version of ResaleAI.

  • Monitoring
    UTC
    Monitoring

    The issue should now be resolved. A fix has been implemented, and systems have returned to normal. If you still see an issue, it may help to close and re-open ResaleAI again now to refresh. Our team is continuing to monitor performance.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is in progress.

  • Investigating
    UTC
    Investigating

    We have heard reports of a disruption in service, and our team is actively investigating. The issue appears to primarily affect the original version of ResaleAI more so than the beta version, but the beta version may still see slower performance as we troubleshoot.