ResaleAI - Notice history

All systems operational

ResaleAI - Operational

99.58% uptime
Aug 2022 · 98.78%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

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Oct 2022

Issue with check-in link
Resolved

  • We heard reports of an issue loading the check-in link that customers receive in a text message. We identified the issue, and it should be resolved shortly. If you encounter this issue, please ask the customer to refresh the page, or send another text message now, and it should work. If it does not, please contact support@resaleai.com and our team will assist!

    UTC

Sep 2022

No notices reported this month

Aug 2022

Partial outage due to service provider
ResolvedPartial outage15 hours 28 minutes
  • ResolvedUTC

    This issue was resolved by Heroku, and ResaleAI should be working normally. If you continue to see any issues, please close and reopen ResaleAI, and if issues persist contact support@resaleai.com

  • IdentifiedUTC

    Some users are not able to access ResaleAI right now due to an issue at one of our primary service providers (Heroku). If you experience this issue in-store, you can try closing and re-starting ResaleAI POS.

Reports of increased errors
ResolvedPartial outage14 hours 44 minutes
  • ResolvedUTC

    This issue was resolved as of yesterday around 5:30 pm central time.

  • MonitoringUTC

    The issue seems to be resolved. There was an outage with our cloud hosting provider (Heroku) which impacted ResaleAI. It appears to have been resolved, and the app should be working normally if you close and re-open ResaleAI again now. Our team is continuing to monitor.

  • InvestigatingUTC

    We have heard reports of disruptions from some users, and are seeing elevated error rates that may cause slower performance. Our team is actively investigating now, and will update once we know more.

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