ResaleAI - Notice history

All known issues with the When I Work automation should now be resolved. Clocking in and out and taking breaks should work normally going forward within the latest version of the ResaleAI app. If you continue to see any issues related to When I Work time punches, please make sure you have updated to the latest version of ResaleAI. (Learn more here: https://support.resaleai.com/hc/en-us/categories/13884788955661-Switching-to-the-latest-version ) And if you see any issues related to taking breaks, double-check that the Breaks feature is enabled within When I Work's settings. For any other questions, please email support@resaleai.com or send our team a live chat, and we can assist!

We are aware of the issue with timeclocks for some stores, but have found that this is isolated to an older version of ResaleAI. Updating to the newest version allows for timeclock functionality to be utilized. To update your device, please open a web browser such as Chrome or Firefox and go to https://www.resaleai.com/get-started/ From there, click download, then follow the prompts on the application windows as they appear. You will want to do this at each POS so it can sync properly across devices. Additionally, if you'd like to review the features we're developing with this version, check out this webinar: https://www.youtube.com/watch?v=5PRy1KJLx2Y&t=96s

This incident has been resolved.

We've made a change that should help, if you've experienced issues. Please close and reopen the ResaleAI app once more now. (Note: You may not be able to reprint slips that failed before, but new buys should work normally) If you still encounter an issue, please let us know. We recommend updating to the newest version. To do that, go to: https://resaleai.com/get-started/ To see more about what's new in this update, go here: https://support.resaleai.com/hc/en-us/categories/13884788955661-Switching-to-the-latest-version

All issues with PIN entry should now be resolved. We pushed another small change just now to fix one other edge case. Please click "Refresh" in the top-right menu at every POS computer to ensure it has updated with the latest changes. If you click "About ResaleAI" in the top-right menu dots, you should see version 23.4.10. If any issues persist after that, please fully close the app and reopen it, and then send us a live chat so we can assist.

We have identified the issue and released a fix. In the ResaleAI app, click the menu dots in the top-right corner and choose "Refresh". Then click those menu dots again, and choose "About ResaleAI". You should see the version number 23.4.9. If you see that version number, please try again and it should work normally! If you see any other version, fully close the app and open it again to reload. If issues persist after you see version 23.4.9 under "About ResaleAI", please send us a live chat and we can log on directly to assist!

We believe the issue is resolved, and ResaleAI should be working normally. Our team is continuing to monitor. Please close the ResaleAI app and open it again now, and it should work as expected. If you see any further issues, please email support@resaleai.com

This incident has been resolved.

We believe this issue is resolved. Our team is continuing to monitor. If issues persist, please close the ResaleAI app and open it again to refresh, then email support@resalai.com

This incident has been resolved.