Notice history

May 2020

Jun 2020

Jul 2020

Operational

Resolved
July 17, 2020 at 3:54 AM
Resolved
July 17, 2020 at 3:54 AM
This incident has been resolved.
Monitoring
July 16, 2020 at 7:27 PM
Monitoring
July 16, 2020 at 7:27 PM
Service has been restored and we are monitoring systems.
Investigating
July 16, 2020 at 7:03 PM
Investigating
July 16, 2020 at 7:03 PM
We are investigating an apparent service interruption

Resolved
June 29, 2020 at 5:25 PM
Resolved
June 29, 2020 at 5:25 PM
All systems are not operational.
Update
June 29, 2020 at 5:25 PM
Update
June 29, 2020 at 5:25 PM
We are continuing to investigate this issue.
Investigating
June 29, 2020 at 5:07 PM
Investigating
June 29, 2020 at 5:07 PM
We are investigating reports of service interruption

Resolved
June 29, 2020 at 5:05 PM
Resolved
June 29, 2020 at 5:05 PM
This incident has been resolved.
Monitoring
June 25, 2020 at 9:51 PM
Monitoring
June 25, 2020 at 9:51 PM
All systems seem to be operational. We are monitoring the performance
Update
June 25, 2020 at 5:24 PM
Update
June 25, 2020 at 5:24 PM
We have found a serious outage and are working to identify the problem
Investigating
June 25, 2020 at 5:22 PM
Investigating
June 25, 2020 at 5:22 PM
We are currently investigating this issue.

Resolved
June 25, 2020 at 4:35 PM
Resolved
June 25, 2020 at 4:35 PM
This incident has been resolved. All systems are operating normally.
Monitoring
June 25, 2020 at 3:56 PM
Monitoring
June 25, 2020 at 3:56 PM
RAI and all systems appear to be operational now. We are continuing to monitor the situation.
Investigating
June 25, 2020 at 3:27 PM
Investigating
June 25, 2020 at 3:27 PM
We are investigating

Resolved
June 12, 2020 at 12:02 PM
Resolved
June 12, 2020 at 12:02 PM
This incident has been resolved
Monitoring
June 12, 2020 at 12:56 AM
Monitoring
June 12, 2020 at 12:56 AM
The problem has been resolved. We are monitoring systems to be sure there is no recurrence.
Investigating
June 12, 2020 at 12:41 AM
Investigating
June 12, 2020 at 12:41 AM
We see that some users are experiencing outages. We are investigating

Completed
June 07, 2020 at 11:00 AM
Completed
June 07, 2020 at 11:00 AM
The scheduled maintenance has been completed.
Update
June 07, 2020 at 10:06 AM
In progress
June 07, 2020 at 10:06 AM
The database migration has been completed and data integrity checks have passed. At 4:45AM CST we restored access to an internal test instance of the application and verified that systems we working as intended. At 4:50AM CST we reconfigured all applications to talk to the new database cluster and removed access credentials for the old cluster. At that time, all applications were taken out of Maintenance Mode and became available for use. As expected, hundreds of point of sale systems reconnected within minutes.
Update
June 07, 2020 at 6:04 AM
In progress
June 07, 2020 at 6:04 AM
All ResaleAI applications are now being put into maintenance mode and will not be available until the database migration is complete.
In progress
June 07, 2020 at 6:00 AM
In progress
June 07, 2020 at 6:00 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Planned
June 04, 2020 at 6:31 PM
Planned
June 04, 2020 at 6:31 PM
We will be migrating our database cluster to a larger and faster set of servers.

Completed
May 29, 2020 at 10:00 AM
Completed
May 29, 2020 at 10:00 AM
The scheduled maintenance has been completed.
In progress
May 29, 2020 at 6:00 AM
In progress
May 29, 2020 at 6:00 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
May 29, 2020 at 5:00 AM
Planned
May 29, 2020 at 5:00 AM
Maintenance will begin as scheduled in 60 minutes.
Planned
May 27, 2020 at 7:23 PM
Planned
May 27, 2020 at 7:23 PM
All ResaleAI systems will be unavailable from 1am to 5am on the mornings of May 28 and May 29. We will be performing database maintenance during those times.

Completed
May 28, 2020 at 10:00 AM
Completed
May 28, 2020 at 10:00 AM
The scheduled maintenance has been completed.
In progress
May 28, 2020 at 6:01 AM
In progress
May 28, 2020 at 6:01 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
May 28, 2020 at 5:00 AM
Planned
May 28, 2020 at 5:00 AM
Maintenance will begin as scheduled in 60 minutes.
Planned
May 27, 2020 at 7:19 PM
Planned
May 27, 2020 at 7:19 PM
All ResaleAI systems will be unavailable from 1am to 5am on the mornings of May 28 and May 29. We will be performing database maintenance during those times.

May 2020 to Jul 2020

ResaleAI - Notice history