ResaleAI - Operational
ResaleAI
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ResaleAI's service providers
Third party integrations
This issue has been resolved. The changes made last night have prevented the problem from returning.
The issue is currently resolved and system performance is back to normal. Our team is continuing to closely monitor.
We saw this issue appear again and are actively investigating currently.
Systems are operational again. This was a brief blip for a few minutes - if you continue to see issues, closing and re-opening the app to refresh should help. We are closely monitoring performance. Our team will be implementing several changes tonight while the stores are closed to ensure a smooth weekend.
We have received another report of disrupted service and are actively investigating now. This again appears to primarily affect the original version of ResaleAI.
The issue should now be resolved. A fix has been implemented, and systems have returned to normal. If you still see an issue, it may help to close and re-open ResaleAI again now to refresh. Our team is continuing to monitor performance.
The issue has been identified and a fix is in progress.
We have heard reports of a disruption in service, and our team is actively investigating. The issue appears to primarily affect the original version of ResaleAI more so than the beta version, but the beta version may still see slower performance as we troubleshoot.
This incident has been resolved.
We are continuing to troubleshoot and monitor. Currently, performance should be restored. It is possible there may be another blip as we continue to investigate (it may help to close and re-open the app).
We have seen elevated error rates, which may cause intermittent disruptions. It appears to primarily affect the original version of ResaleAI. Our team is actively troubleshooting now.
This issue appears to be resolved. No impact to ResaleAI.
There appears to be a large-scale issue with internet service providers this morning affecting many businesses and websites. We have not detected any impact to ResaleAI, and it should be functioning normally for you in the stores. But our team has a reduced capacity to access some internal tools.
We believe this issue is resolving. There was a wider issue with our cloud platform, Heroku, that affected other applications as well (https://status.heroku.com/incidents/2299). We will continue to monitor performance. It should help to close and re-open ResaleAI to refresh.
We have received a few reports of a possible issue loading the beta version of ResaleAI and our team is currently investigating.
We believe this issue is resolved. We made large changes last night that should help stabilize performance, and are continuing to monitor today. Keep an eye out for an email later today with more information from our team about recent issues.
We are continuing to investigate this issue.
We have seen elevated error rates, which may cause intermittent disruptions. It appears to primarily affect the original version of ResaleAI and the DRS integration. Our team is currently investigating the cause of the issue.
This incident was resolved on 6/18/21
We have seen intermittent periods today where some stores have difficulty connecting with the beta version of ResaleAI. We are working to identify the cause and fully resolve the issue. If you see slow performance, it may help to close and re-open ResaleAI to refresh, as it is likely a blip that will resolve within a few minutes. Thank you for your patience as we troubleshoot.
We believe this is resolved as of Tuesday afternoon 6/15
There was a 10 minute period earlier where many stores could not connect. Performance should generally be back to normal now, but we are seeing intermittent periods where some stores have difficulty connecting with the beta version of ResaleAI. We are continuing to look into this. Thank you for your patience as we investigate. If you experience an issue, it may help to close and re-open ResaleAI to refresh.
This incident has resolved.
We believe the issue should be resolved, but are continuing to monitor performance
We have heard reports of intermittent disruptions of service, and our team is currently investigating the cause of the issue. Closing and re-opening the app to refresh may help, as it has seemed to be a brief blip, but we are continuing to monitor.
We believe this incident is fully resolved.
We believe performance should be returned to normal as of 12:40 pm central. Our team is continuing to monitor.
We are currently investigating this issue.
Jun 2021 to Aug 2021
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