ResaleAI - Reports of increased errors – Incident details

Experiencing partially degraded performance

Reports of increased errors

Resolved
Partial outage
Started almost 4 years agoLasted about 15 hours

Affected

ResaleAI

Operational from 10:17 PM to 10:17 PM, Partial outage from 10:17 PM to 1:01 PM

Updates
  • Resolved
    UTC
    Resolved

    This issue was resolved as of yesterday around 5:30 pm central time.

  • Monitoring
    UTC
    Monitoring

    The issue seems to be resolved. There was an outage with our cloud hosting provider (Heroku) which impacted ResaleAI. It appears to have been resolved, and the app should be working normally if you close and re-open ResaleAI again now. Our team is continuing to monitor.

  • Investigating
    UTC
    Investigating

    We have heard reports of disruptions from some users, and are seeing elevated error rates that may cause slower performance. Our team is actively investigating now, and will update once we know more.