ResaleAI - Notice history

All systems operational

ResaleAI - Operational

100.0% uptime
Dec 2017 · 100.0%Jan 2018 · 100.0%Feb · 100.0%

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Dec 2017
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Feb 2018

Feb 27 1:52 CST - Service degraded
ResolvedPartial outage1509 hours 44 minutes
  • ResolvedUTC

    This should have been marked as resolved on February 27th.

  • MonitoringUTC

    We have performed a system rollback to a known working state and will continue to monitor the issue.

  • IdentifiedUTC

    System problems have returned. We have taken the system down for 10 min for maintenance. We will update you here when the system is operable.

  • InvestigatingUTC

    We are seeing service degrading for some users again. We are investigating the problem

February 27 2018 Service interruptions
Resolved15 minutes
  • ResolvedUTC

    ResaleAI seems to be operating normally now.

  • IdentifiedUTC

    We are working to resolve service issues. There will now be a 10 minute downtime while we refresh some components.

  • MonitoringUTC

    We had internal reports of downtime and as a precautionary measure added more resources to our servers. This required a reboot and resulted in a brief period of downtime for all stores. We are still monitoring the situation

Jan 2018

Down for maintenance
Resolved45 minutes
  • ResolvedUTC

    The database maintenance was executed without any problems. ResaleAI is now available again.

  • IdentifiedUTC

    ResaleAI is currently down for database maintenance.

Dec 2017

Outage
ResolvedDegraded performance38 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    At 1:36pm CST, we received a notification informing us that ResaleAI was swapping over to the high-availability backup that we have in place in case of a database failure. At 1:37pm CST, we received a notification that the primary database was no longer responding and that this was likely due to a network error. At 1:39pm CST, we received a notification that the change to the database had been completed and that ResaleAI was restarting. At 1:40pm CST, we received a notification that the production database was back online. We are still working through the details and performing tests, but at this time we seem to be back to normal.

  • InvestigatingUTC

    We are experiencing an outage.

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