ResaleAI - Notice history

Experiencing partial outage

ResaleAI - Major outage

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 98.78%

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Jun 2022
Jul 2022
Aug 2022

Notice history

Aug 2022

Partial outage due to service provider
  • Resolved
    Resolved

    This issue was resolved by Heroku, and ResaleAI should be working normally. If you continue to see any issues, please close and reopen ResaleAI, and if issues persist contact support@resaleai.com

  • Identified
    Identified

    Some users are not able to access ResaleAI right now due to an issue at one of our primary service providers (Heroku). If you experience this issue in-store, you can try closing and re-starting ResaleAI POS.

Reports of increased errors
  • Resolved
    Resolved

    This issue was resolved as of yesterday around 5:30 pm central time.

  • Monitoring
    Monitoring

    The issue seems to be resolved. There was an outage with our cloud hosting provider (Heroku) which impacted ResaleAI. It appears to have been resolved, and the app should be working normally if you close and re-open ResaleAI again now. Our team is continuing to monitor.

  • Investigating
    Investigating

    We have heard reports of disruptions from some users, and are seeing elevated error rates that may cause slower performance. Our team is actively investigating now, and will update once we know more.

Jul 2022

Brief interruption of legacy version
  • Resolved
    Resolved

    This incident has been resolved. If you are experiencing an issue, please close and reopen the app. Please email support@resaleai.com or send us a live chat if issues persist.

  • Monitoring
    Monitoring

    We saw a brief blip for the older legacy version of ResaleAI, which is now resolved. If you are experiencing an issue, please close and reopen the app. Please email support@resaleai.com or send us a live chat if issues persist.

Jun 2022

RAI legacy reports of loss of formating
  • Resolved
    Resolved

    We believe this issue has been resolved.

  • Update
    Update

    We have implemented a fix and believe it will resolve the issue for stores that experienced it, and will prevent new stores from experiencing this issue if they haven't all ready. Unfortunately due to the nature of the fix, it will take up-to an hour for all stores to be resolved. We are limited to a 1 hour wait for DNS records to fully propagate.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Update
    Update

    We received reports RAI unusable with no styling info making the app look like weird text. Identified problem. Implemented fix. Waiting for DNS changes to propagate

  • Identified
    Identified

    We received reports RAI unusable with no styling info making the app look like weird text. Identified problem. Implemented fix. Waiting for DNS changes to propagate

Jun 2022 to Aug 2022

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