ResaleAI - Notice history

All systems operational

ResaleAI - Operational

99.88% uptime
Feb 2023 · 100.0%Mar · 99.99%Apr · 99.64%

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Feb 2023
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Notice history

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Apr 2023

WhenIWork / Timeclock
ResolvedDegraded performance3 hours 3 minutes
  • ResolvedUTC

    All issues with PIN entry should now be resolved. We pushed another small change just now to fix one other edge case. Please click "Refresh" in the top-right menu at every POS computer to ensure it has updated with the latest changes. If you click "About ResaleAI" in the top-right menu dots, you should see version 23.4.10. If any issues persist after that, please fully close the app and reopen it, and then send us a live chat so we can assist.

  • IdentifiedUTC

    We have identified the issue and released a fix. In the ResaleAI app, click the menu dots in the top-right corner and choose "Refresh". Then click those menu dots again, and choose "About ResaleAI". You should see the version number 23.4.9. If you see that version number, please try again and it should work normally! If you see any other version, fully close the app and open it again to reload. If issues persist after you see version 23.4.9 under "About ResaleAI", please send us a live chat and we can log on directly to assist!

  • InvestigatingUTC

    We are aware of an issue with PIN entry and timeclock functionality for certain ResaleAI stores using When I Work on Team. We are actively investigating now and hope to have it resolved shortly. We appreciate your patience as we investigate!

Service interruption
ResolvedPartial outage5 minutes
  • ResolvedUTC

    We believe the issue is resolved, and ResaleAI should be working normally. Our team is continuing to monitor. Please close the ResaleAI app and open it again now, and it should work as expected. If you see any further issues, please email support@resaleai.com

  • InvestigatingUTC

    ResaleAI is experiencing an outage. Our team is actively working to restore service. Thank you for your patience as we investigate; we will post here as soon as there are updates.

Service interruption
ResolvedMajor outage2 hours 28 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We believe this issue is resolved. Our team is continuing to monitor. If issues persist, please close the ResaleAI app and open it again to refresh, then email support@resalai.com

  • InvestigatingUTC

    We have heard reports of an error using ResaleAI at POS computers this morning. Our team is actively working to restore service. Thank you for your patience as we investigate; we will post here as soon as there are updates.

Outage
ResolvedPartial outage10 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are aware of an issue in which ResaleAI is not recognizing stores. We are investigating now and hope to have the functionality restored shortly.

Mar 2023

Resolved: ResaleAI interruption
ResolvedPartial outage7 minutes
  • ResolvedUTC

    We believe this error should be resolved, and our team is continuing to monitor. Please close the ResaleAI app and open it again now, and it should work as expected. If you see any further issues, please email support@resaleai.com

  • IdentifiedUTC

    We heard reports of an error at some stores saying "ResaleAI could not verify this store". Our team has identified the issue and is working on a fix now. We will update as soon as it is resolved.

Feb 2023

No notices reported this month

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