ResaleAI - Notice history

All systems operational

ResaleAI - Operational

99.99% uptime
May 2024 · 99.97%Jun · 100.0%Jul · 100.0%

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May 2024
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Notice history

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Jul 2024

Buy Slips - Printing Bug
Resolved21 hours 2 minutes
  • ResolvedUTC
    This issue related to buy slips sometimes not printing should be resolved. If you experience an issue, please send a live chat to our team so we can assist.
  • MonitoringUTC
    Our team has identified the cause of the issue related to buy slip printing and is releasing a fix. We will continue to monitor.
  • InvestigatingUTC
    We have heard reports of some buys not printing slips during customer sign-in. Our team is currently investigating. We are working to resolve this as quickly as possible, and will update here once we have identified the issue.
Slow application performance
ResolvedDegraded performance1 hour 31 minutes
  • ResolvedUTC
    This issue is resolved. If you continue to see slow performance, close and re-open ResaleAI to refresh. If that does not resolve it, please send a live chat to our team for assistance.
  • MonitoringUTC
    The issue should be resolving, and performance is returning to normal. Our team is continuing to monitor. It may help to close and re-open the ResaleAI app if performance does not improve in a few minutes. If issues persist, please send a live chat for help.
  • InvestigatingUTC
    We have heard reports of slower performance in the ResaleAI POS app, and our team is currently investigating. We are working to resolve this as quickly as possible, and will update here once we have identified the issue.
JUL14
Scheduled Maintenance - Planned
CompletedMaintenance6 hours
  • CompletedJuly 14, 2024 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressJuly 14, 2024 at 5:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 14, 2024 at 5:00 AMUTC

    We will be performing scheduled maintenance this Sunday (July 13th) from Midnight to 6:00 am Central time.

    All ResaleAI services will be unavailable during these hours as we perform upgrades to our database cluster to ensure smooth and stable performance. Services will resume normally after the maintenance is complete.

JUL7
Scheduled maintenance
CompletedMaintenance6 hours
  • CompletedJuly 07, 2024 at 10:45 AMUTC
    Maintenance has completed successfully
  • In progressJuly 07, 2024 at 4:45 AMUTC
    Maintenance is now in progress
  • PlannedJuly 07, 2024 at 4:45 AMUTC

    We are performing a planned maintenance of our systems to ensure optimal performance prior to the busy back-to-school season.

    ResaleAI and all related services will be unavailable during this maintenance period.

Jun 2024

Some Texts Not Sending
Resolved123 hours 27 minutes
  • ResolvedUTC
    This was a carrier issue, unrelated to ResaleAI. It appears to be resolved.
  • MonitoringUTC

    We've received scattered reports of some texts not sending for T-Mobile customers. This is the result of a carrier delivery delay for toll-free, short code and long code traffic towards T-Mobile for both SMS and MMS.

    It is currently being investigated. Once resolved by the carrier, texts from ResaleAI will continue to process.

May 2024

ResaleAI showing a white screen
ResolvedPartial outage6 minutes
  • ResolvedUTC

    This issue is now resolved. If you continue to have trouble, please close the ResaleAI POS app and open it again to refresh.

    If that doesn't resolve it, please reach out and our support team can help!

  • InvestigatingUTC

    We have heard reports that ResaleAI is stuck on a white screen for some stores. Our team is currently investigating. We will post again as soon as we have an update.

    In the interim, team.resaleai.com will work normally in a browser to text customers or contact support. Thank you for your patience as we work to get this resolved!

Issue with buy check-in
ResolvedPartial outage6 hours 13 minutes
  • ResolvedUTC

    This issue is resolved. Our team has continued to monitor this afternoon, and have not heard further reports of issues.

  • MonitoringUTC

    We have made a change, and this should be resolved. You may need to fully close the ResaleAI POS app once more, and reopen the app to refresh now.

    If you see anything else unusual, please contact out support team by sending a live chat at help.resaleai.com. Our team will continue to monitor.

  • InvestigatingUTC

    We have heard additional reports of an error when checking in buys. It seems to affect buys created for brand new customers. Our team is investigating now, and we will post here as soon as we have an update. Thank you for your patience as we work to get this fully resolved.

  • ResolvedUTC
    We have identified an issue with buy check-in that may affect some stores. This issue should now be resolved. You may need to close the ResaleAI app and open it again to refresh. If you continue to have any to have any trouble after refreshing, please reach out to our support team!

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