ResaleAI - Reports of slow performance – Incident details

Experiencing partially degraded performance

Reports of slow performance

Resolved
Degraded performance
Started about 1 year agoLasted about 3 hours

Affected

ResaleAI

Degraded performance from 3:48 PM to 6:50 PM

Updates
  • Resolved
    UTC
    Resolved
    This issue is resolved.
  • Monitoring
    UTC
    Monitoring
    We have pushed a release for the recent slow performance. Stores should be seeing functionality return now! You may need to close and reopen the ResaleAI application for this to take effect.
  • Identified
    UTC
    Identified
    An associated service provider encountered a configuration error that has directly impacted ResaleAI performance. Now that we have identified the cause we are moving forward with a solution and will update the status page again once it is resolved.
  • Investigating
    UTC
    Investigating
    We have heard reports from some stores that the ResaleAI POS app lagging or not launching right away, and our team is investigating now. We apologize for the disruption and will post as soon as we have an update.