ResaleAI - RAI legacy reports of loss of formating – Incident details

All systems operational

Show current status

RAI legacy reports of loss of formating

Resolved1 hour 11 minutes

Affected

ResaleAI

Operational from 3:32 PM to 4:44 PM

  • ResolvedUTC

    We believe this issue has been resolved.

  • UpdateUTC

    We have implemented a fix and believe it will resolve the issue for stores that experienced it, and will prevent new stores from experiencing this issue if they haven't all ready. Unfortunately due to the nature of the fix, it will take up-to an hour for all stores to be resolved. We are limited to a 1 hour wait for DNS records to fully propagate.

  • UpdateUTC

    We are continuing to work on a fix for this issue.

  • UpdateUTC

    We received reports RAI unusable with no styling info making the app look like weird text. Identified problem. Implemented fix. Waiting for DNS changes to propagate

  • IdentifiedUTC

    We received reports RAI unusable with no styling info making the app look like weird text. Identified problem. Implemented fix. Waiting for DNS changes to propagate