ResaleAI - Email Delivery – Incident details

The shift to Google Apps for outgoing email has been successful. At this point, all stores should have received yesterday's email. Additionally, tonight's emails seem to be sending without issue. We will continue to review our long-term email deliverability strategy, but this incident is now resolved.

We have routed outgoing emails through a different service and have begun processing the backlog of emails. Our hope is that this change will ensure tonight's Day Close emails will be delivered on-time and without issue. We are continuing to monitor the situation.

Our email service provider (Sendgrid) is showing the majority of our outbound emails as being "deferred." The reason is listed as "error dialing remote address." We have filed a support ticket with Sendgrid to determine if this is something on their end or if there is something that we can change on our end.