ResaleAI - Frequent 500 errors – Incident details

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America experiencing degraded performance

Frequent 500 errors

Resolved
Operational
Started over 7 years agoLasted 8 days

Affected

ResaleAI

Operational from 5:50 PM to 3:48 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Some users reported receiving a 500 error on most/all pages. This was due to a regression introduced into the code that affects outdated RAI POS versions. We quickly identified the issue and have deployed a patch.