ResaleAI - Driver's License numbers are not being received and/or stored – Incident details

Third Party: Twilio → CARRIER NETWORK → SMS Long Code, North America experiencing degraded performance

Driver's License numbers are not being received and/or stored

Resolved
Degraded performance
Started over 7 years agoLasted 29 days

Affected

ResaleAI

Degraded performance from 3:56 PM to 3:46 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    This issue is no longer occurring and we are receiving and storing driver's license IDs as expected. Our investigation into the cause is ongoing.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue where the driver's license id number is not being received and/or stored by our backend platform when a customer fills out their Sign To Sell mobile form. Only stores which have the "Require driver's licenses" option enabled under "Account Settings > Labs > Sign To Sell" are affected. This issue manifests itself when a team member clicks the "Verify ID" button during the Sign To Sell process, but no ID is displayed for verification.