ResaleAI - Reports of increased errors – Incident details

This incident has been resolved, and the app should be working normally for all users. Thank you for your patience as we have worked to troubleshoot. If you continue to see an issue, please close and re-open ResaleAI once more, and contact our team for further assistance.

We believe errors are resolving now for most users. If you are experiencing an issue, please close and open ResaleAI again now. If problems persist after you refresh, please email support@resaleai.com or send us a live chat so we can assist. Our team is continuing to closely monitor.

The issues are specific to the buy page, and all other aspects of ResaleAI should be working normally. Users may experience difficulty checking in a new buy or managing buys. In the interim, a buy can be created manually within DRS, and text messages can be sent to customers within ResaleAI on the Texting page rather than from the Buy page. The Texting page is the menu icon that looks like messages/speech bubbles. Our team is troubleshooting now. Thank you for your patience as we work to resolve this as quickly as possible.