All systems operational

RAI legacy reports of loss of formating

Resolved
Operational
Started almost 2 years ago Lasted about 1 hour

Affected

ResaleAI
Updates
  • Resolved
    Resolved

    We believe this issue has been resolved.

  • Identified
    Update

    We have implemented a fix and believe it will resolve the issue for stores that experienced it, and will prevent new stores from experiencing this issue if they haven't all ready. Unfortunately due to the nature of the fix, it will take up-to an hour for all stores to be resolved. We are limited to a 1 hour wait for DNS records to fully propagate.

  • Identified
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Update

    We received reports RAI unusable with no styling info making the app look like weird text. Identified problem. Implemented fix. Waiting for DNS changes to propagate

  • Identified
    Identified

    We received reports RAI unusable with no styling info making the app look like weird text. Identified problem. Implemented fix. Waiting for DNS changes to propagate