ResaleAI - Increase in rate of failed text messages – Incident details

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Increase in rate of failed text messages

ResolvedDegraded performance146 hours 3 minutes

Affected

ResaleAI

Degraded performance from 5:27 PM to 7:30 PM

  • ResolvedUTC

    As of 2pm Central 10/12, we have put software in place to eliminate the problem of mobile carriers blocking our Sign to Sell texts.

  • MonitoringUTC

    We have changed the domain that is used in the link sent to customers. This should allow customers using AT&T to receive the check-in link.

  • IdentifiedUTC

    Some text messages are being blocked by the customers cell phone provider. This is limited to some providers and only texts to initiate buys through Sign To Sell