ResaleAI - Reports of issues with beta – Incident details

Experiencing partially degraded performance

Reports of issues with beta

Resolved
Degraded performance
Started over 4 years agoLasted about 1 hour

Affected

ResaleAI

Operational from 5:55 PM to 5:55 PM, Degraded performance from 5:55 PM to 6:42 PM

Updates
  • Resolved
    UTC
    Resolved

    This issue should now be resolved for all users. If you continue to see an issue logging on in the beta version of ResaleAI, please close and re-open to refresh. If it persists, please contact our team ans we can assist.

  • Investigating
    UTC
    Investigating

    We have heard a few reports of an issue affecting some users where they cannot enter a PIN to log on to the beta version of ResaleAI. Our team is actively investigating. In the interim: if your team is familiar with the older original version of ResaleAI, that is an option. To switch between the original version and beta version at any time, right-click along the top bar of the ResaleAI app, and click "Beta test mode" in the menu that will appear. We will post an update here when we know more.