ResaleAI - RAI legacy reports of loss of formating – Incident details

We believe this issue has been resolved.

We have implemented a fix and believe it will resolve the issue for stores that experienced it, and will prevent new stores from experiencing this issue if they haven't all ready. Unfortunately due to the nature of the fix, it will take up-to an hour for all stores to be resolved. We are limited to a 1 hour wait for DNS records to fully propagate.

We are continuing to work on a fix for this issue.

We received reports RAI unusable with no styling info making the app look like weird text. Identified problem. Implemented fix. Waiting for DNS changes to propagate